Yes, because customer satisfaction is very important to us. Despite continuous process and packaging optimization, as well as the permanent work and testing of our quality management, mistakes can also happen at Duravit – we are all human, after all. You can reach our customer service team by phone or email. We also have service technicians on our team who will come to your site if we are unable to resolve the issue by phone or email. Our team can be reached by telephone Monday to Saturday (except 2nd and 3rd Saturday) from 9:30 a.m. to 6:30 p.m. at 079 66112315 / 344 or by email at